groceryAI
Something not working, or a question the app doesn't answer? Email support@grocery-ai.app and we'll get back to you.
Fastest way to reach us: in the app, open Settings → Contact support. It starts an email with your app version already filled in, which saves a round of back-and-forth.
What you need
An iPhone or iPad running iOS 16.4 or later, and an email address to sign in with. There is no password: each sign-in uses a 6-digit code sent to your email.
Signing in
The code hasn't arrived
- Check your spam or junk folder, and any "Promotions" or "Updates" tab.
- Make sure the email address is spelled correctly — go back and send it again if not.
- Tap Send a new code, then use the code from the most recent email.
I switched phones
Sign in with the same email address. Your plans, pantry, history and ratings live in your account, not on the phone, so they come with you.
groceryAI Plus
I paid but recipes are still locked
Open Settings → groceryAI Plus and tap Restore purchases. This re-reads your subscription from Apple. Make sure you're signed in to the App Store with the Apple ID you subscribed with.
Cancelling
Subscriptions are managed by Apple. Open the iPhone Settings app, tap your name, then Subscriptions → groceryAI. You can also get there from Settings → groceryAI Plus → Manage in the App Store in the app. You keep Plus until the end of the period you've paid for.
Refunds
Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. We can't issue them directly, but we're happy to help if something went wrong.
Pantry, voice and photos
Adding to your pantry by voice or photo needs microphone or photo access. If you said no earlier, turn it back on in the iPhone Settings app under groceryAI. Typing always works without either.
Your account and data
To delete your account and everything in it, open Settings → Delete account. This can't be undone, and it doesn't cancel a Plus subscription — cancel that with Apple as above. For a copy of your data, email us. The Privacy Policy covers exactly what we store.
Reporting a bug
Email support@grocery-ai.app with what you expected, what happened instead, and a screenshot if you can. Your app version is at the bottom of the Settings screen.